Welcome to the VidInfusion Support Desk
Shoot us through a support ticket or alternatively find answers in our F.A.Q's section below
Frequently Asked Questions
How Do I Access The VidInfusion Application?
On the navigation bar above, you will see a tab saying 'VidInfusion'. Click on that tab and you will be directed to the VidInfusion Application. You can login to the application with the same username and password you use to access the members area of vidinfusion.
What Is Your Refund Policy?
We offer a full 30 day 100% money back guarantee. If you aren't satisfied with the vidinfusion application, you may submit a support ticket and we will close your account and send you a full money back guarantee. We endeavour to answer support tickets within 24-48 hours.
How Do You Select A YouTube Video?
Simply goto YouTube > Click on the video you want to use > Then in the top bar you will see a URL of the YouTube video > Copy the entire URL and then post it into the box indicated.
How many campaigns can I run per month?
You can create unlimited campaigns with your videos!
How to add a YouTube video to your campaign
Will you be upgrading the application and adding extra features?
Yes, we have a team of developers working full-time on this application.We plan to add more social share features, as well as integrate with other video hosting platforms such as Amazon S3 and vimeo.
Can I choose where to place my logo?
We are working on developing a drag and drop editing system
to vidinfusion over the next month to make it even more
versatile than it already is and we aim to enable users to select
where to place your logo.
How do I add a Thumbnail or Logo? Click on this link to see how to add and upload a thumbnail
Here are some of the things our development team are currently fixing and upgrading:
1. Removing Captcha box in Facebook - We are going to use a different URL posting to fix this.
- Removed black bars from videos
- Repositioning the call to actions more central! (fine tuning)
- Enabling full screen mode with embedded videos.
- Adding training on autoresponders
- Updated Pinterest Posting Option
- Logo and social feature positioning fixed!
- Removed header and logo from external links posted to social networks
- Added sendreach autoresponder
- Adding tonight ability to add more call to action buttons
We will also be integrating with Amazon S3 over the month and are doing our best to make this application the most easy to use and powerful marketing application for you. Like any technical application you always find things you need to make better and we thank you for contacting us with ideas, suggestions and feedback to help us improve our software application for you! thanks for your patience and we will be keeping this page updated with the latest fixes and upgrades to the application!